At Vinsetto®, we respect the privacy of our website visitors and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information from you when you visit vinsetto.co.uk or make a purchase.
Please take a moment to familiarize yourself with our privacy practices. Contact us at [email protected] if you have any questions or concerns.
Information We Collect
We collect both personal and non-personal information from site visitors. Personal information includes anything that can identify you specifically, such as your name, shipping address, email, etc.
Non-personal information includes aggregated demographic data (age, gender, interests, etc) and behavioral data based on how you interact with our site.
Information You Provide Directly to Us
The types of personal information we collect directly from you includes:
- Contact/Account information such as name, shipping/billing address, email, phone when you create an account or make purchases.
- Payment information such as credit/debit card number, security code, expiration date when you make purchases. This is securely processed by our payment provider.
- Communications such as when you contact us directly through forms, email, phone, social media or otherwise. We keep a record of communications for quality assurance.
- Mailing List subscriptions specifically when you sign up to receive our newsletters or promotional emails. We use a third party provider to manage our mailing list.
- Reviews when you rate products or write reviews. We may publish reviews publicly on our site along with your name.
- Survey Responses when you participate in any of our surveys. We use surveys to better understand our customers and improve your shopping experience.
- Competitions or Promotions when you enter any contest or sweepstakes we may sponsor.
We attempt to collect only the personal information necessary to serve you. You are not required to provide all personal data during sign up or checkout, but understand that omissions may affect your shopping experience.
Information Automatically Collected
We automatically log information about your visits to our site including:
- IP address
- Geographic location
- Browser type and language
- Referring and exiting pages
- Date/time stamps
- Number of clicks
- Pages viewed
- Time spent on pages
- Shopping cart contents
This data allows us to analyze overall traffic patterns and monitor for abuse. It is not linked to your personal identity. We use reputable third-party services like Google Analytics to measure site statistics.
Cookies are small text files stored by your browser that track browsing behaviors. For example, session cookies help keep items in your cart while you shop. Persistent cookies enable features like auto-login. We also utilize tracking pixels which allow email open rates to be measured.
You can disable cookies through your browser settings but understand it may impact the availability of some site features and services.
How We Use Your Information
Vinsetto® uses your personal information to provide and improve your shopping experience. We only process data for purposes that are clearly outlined in this policy.
To Fulfill Orders & Provide Shopping Services
We use name, shipping address and payment information primarily to complete customer orders and provide related fulfillment services. This required information allows us to:
- Process and fulfill orders
- Generate shipping labels
- Collect payments
- Contact you about orders and delivery
- Handle returns/exchanges
- Provide customer support
Without collecting this essential data, we cannot complete transactions or maintain accounts.
For Site Functionality & Analysis
Certain types of non-identifiable data enable core site functionality and allow us to optimize the shopping experience. This includes:
- Remembering return visits to enhance navigation and display appropriate site content
- Analyzing site metrics, traffic patterns and other aggregated data to improve site design and features
- Identifying bugs and troubleshooting technical issues
- Monitoring activity to detect and prevent fraud, abuse or security risks
To Communicate
If you subscribe to our mailing list, we will occasionally send promotional emails about product news, special offers, and other updates we think may interest you. You can opt-out any time.
We also use contact information to:
- Send order and shipping confirmations
- Reply to customer service inquiries, product questions and requests
- Send notifications related to your account transactions or activities
- Share survey opportunities where we seek your feedback
Marketing & Advertising
Non-personal information is used to display relevant promotions and advertising both on our site and on third party sites. This includes remarketing, targeted ads, email marketing, social media ads, and other channels.
We do not use personal information for advertising purposes without your direct consent.
When We Disclose Your Information
Vinsetto® values your privacy and only discloses personal data to external parties when absolutely necessary to facilitate services you’ve requested.
Third Party Service Providers
We partner with select service providers who help us run different aspects of our business operations and enhance your customer experience. These include:
- Payment processor – Safely handles payment information during checkout.
- Shipping carrier – Helps fulfill and deliver orders to customers.
- Email marketing platform – Manages mailing list and sends promotional emails. Ensures opt-out compliance.
- Survey provider – Administers and analyzes surveys on our behalf.
- Review platform – Publishes customer product ratings and reviews.
- Sweepstakes administrator – Oversees sweepstakes entries and determines random winners.
- CRM system – Allows customer information to be stored and managed in one system.
These third parties only receive the minimum customer data necessary to carry out their contracted services. They are obligated to keep information secure and confidential per data privacy regulations.
Sale or Bankruptcy
In the event of a corporate sale, merger, reorganization, dissolution or similar event, customer information may be sold or transferred as part of that transaction. You will be notified via email and/or prominent notice on our website.
Law Enforcement, Safety & Legal Requests
We may share information with government agencies or third parties when compelled to:
- Comply with a court order, subpoena or other legal process
- Enforce our policies, prevent fraud or investigate suspicious activity
- Protect the safety, rights or property of Vinsetto®, our customers or the public
- Defend against legal claims or demands
With Your Consent
We may share personal information in any other circumstance only with your express consent which we obtain through clear opt-in consent mechanisms. You can withdraw consent at any time by contacting [email protected].
Your Rights and Choices
At Vinsetto®, we respect your right to control your data. You may exercise the following rights at any time by submitting a privacy request:
Access – Request access to the personal data we hold about you.
Rectification – Ask that we update or correct inaccurate or incomplete personal data.
Erasure – Request that personal information be erased, subject to certain exceptions and legal requirements.
Data Portability – Obtain an electronic copy of your personal data for transfer to a third party.
Object – Object to the processing of your personal data for marketing, analytics or other purposes.
Restrict Processing – Ask to restrict the use of your personal data to essential purposes only, such as order fulfillment.
Withdraw Consent – Withdraw any consent you previously gave to process your personal information. This will not impact past processing but will affect future use.
You also have choices when it comes to interest-based advertising:
- Opt-out of receiving Vinsetto® promotional emails by clicking “unsubscribe” in any message
- Set your browser or device settings to block or limit cookies and other tracking technologies
- Click the DAA opt-out link to prevent targeted advertising through member companies
- Manage privacy settings and ad preferences directly with social media platforms
Please understand these choices may degrade or limit some functionality of our website, apps or services.
Data Retention
We retain personal information for as long as required to fulfill business purposes, contractual obligations, and all legal and regulatory requirements. For example:
- Purchase data needed to comply with tax audits is retained for 7 years.
- Details of a contest entry are kept for the duration of the contest and any applicable prize period.
- Warranty claims are maintained for length of the warranty period – typically 5 years.
- Accounts remain stored while you are an active customer so we can provide continuous service.
We destroy personal information when it is no longer needed or required to be kept. Disposal methods include secure data deletion and destruction of hard copy files.
Security of Your Information
Vinsetto® takes data security extremely seriously. We utilize a layered security approach that includes:
- Data encryption technologies to protect sensitive information in transit and at rest. This includes hashing, tokenization, public key infrastructure (PKI), and more.
- Strict password policies, principles of least-privilege access, and employee security training to prevent unauthorized access to systems with your data. Multi-factor authentication required for remote access.
- Sophisticated firewall, antivirus and endpoint detection software coupled with continuous vulnerability monitoring and patching.
- Regular third-party penetration tests of systems, backup procedures, and disaster recovery plans.
While we strive to protect data, no security measures are 100% guaranteed. We cannot guarantee the security of information transmitted to or stored on our sites and apps.
International Data Transfers
Vinsetto® operates globally which means we may transfer your personal information to countries with different data protection standards.
When transferring data internationally, we utilize approved data transfer mechanisms like Standard Contractual Clauses or EU-US Privacy Shield principles to protect information. If no adequacy decision or appropriate safeguard is available, we obtain your explicit consent prior to such transfer.
Children’s Privacy
Our website is not directed to children under the age of 16. We do not knowingly collect personal information from individuals under 16 without consent from their parent or guardian. If you believe a child has submitted such information, please contact us immediately to request its deletion.
Changes to this Policy
Vinsetto® reserves the right to periodically update this Privacy Policy as required to reflect changes in our data collection, usage and storage practices. We will provide notice of material changes by posting the revised policy with an updated revision date. Updated policies are effective immediately upon posting.
For California residents, under the CCPA law, we provide a list of categories of personal information collected or disclosed in the prior 12 months upon verified request. Contact [email protected].
How to Contact Us
If you have any questions or concerns about this Privacy Policy or use of your personal data, you may contact our Data Protection Officer at:
Email: [email protected]
Phone: 020 3371 1234
Postal Address:
Vinsetto® Privacy Team
123 Vinsetto Lane
London, UK W11 2AB
Thank you for taking the time to understand our privacy policies and how we process your information. We appreciate and respect the trust you place in Vinsetto®.